Privacy Policy is the utmost important thing we have in E-Fonoon and we believe in the privacy and confidentiality of customer information. This policy explains the ways in which we collect and use data and states the procedures followed to ensure the privacy of your information. This policy relates to your use of this site, but you can use the site without the need to provide any personal information unless we ask you to do so, and this is on an optional and not compulsory basis, we confirm that none of this information will be sold or rented to a third party.

1. Personal Information We Collect:

When you wish to purchase a commodity or request a service from the site, you may be required to enter personal information such as name, delivery address, mobile number, e-mail, date of birth, etc. We collect other necessary data to secure any potential claims that may arise later, and to provide you with our services.

We use the entered information to provide information about the products and services available that you may request, and this information is used in audits of downloading data from the site, identifying visitors to the site, developing the design of the pages of the site and/or its contents and assigning them to users. We do many demographic researches, send useful or requested information to the user, and communicate via email or mobile phone to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, you can opt-out of this option at any time.

We may disclose your name and address to a third party to deliver your order (for example, a representative, and delivery company or service provider).

You may be contacted at your phone number or email to notify you of any update regarding the status of your order or to take your comments and suggestions about the service and products we offer.

By logging into your account on the site, you can view the information and details of your purchases that you have requested or that you intend to request. You can also manage the details of your data or address, and you should deal in strict confidence when accessing your personal data and do not make it available to an unauthorized third party; The site does not bear access to this information as a result of misuse of the password by the customer.

Credit cards and electronic fraud protection:

We may use competent authorities to protect your data from electronic commercial fraud in order to help us confirm customer data and requests executed on the site. The following details are a brief explanation of how these parties use your data. Please contact us if you want to know more information on this topic or about the protection against commercial fraud. Your data is used in the following ways:

We will search commercial fraud protection agencies for information on orders placed on the site.

We will use the information provided to us by the fraud protection agencies to help us verify your order on the Site.

In the event that false or inaccurate information is sent and a case of commercial fraud is detected, the case will be transferred to the electronic fraud protection authorities.

Other uses of your personal information:

We may use your personal information in opinion polls and marketing research, according to your wish, for statistical purposes while ensuring its complete confidentiality. You have the right to unsubscribe at any time, we do not send any answers to a third party, and your email address is not disclosed unless you wish to participate in competitions, we keep answers to surveys in a place completely separate from your private email.


We may send you information about us, the Site or our other sites, our products, services, sales, offers, newsletters, etc. in connection with our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the “unsubscribe” link in any email sent to you, and we will stop sending you this information immediately.


Some data may be used, while maintaining full privacy and confidentiality, for other purposes including verifying the whereabouts of users and following up on their visit to the site or links contained in the e-mail and the data is anonymous, and does not allow the identification of your actual personal identity to a third party such as publishers or advertisers for example.


We use the data in the event of any competitions in order to inform the winners and announce the offers. You can find more details if you see the conditions for participation in the relevant competition.

Third party and links:

We may share personally identifiable information that we collect (including email addresses) with other companies in our group and for commercial purposes – such as advertising, and we may transfer your information to other companies in our group or to our agents to assist us with related transactions in accordance with the terms of the Privacy Policy. For example, we may use third parties to help us deliver products to you, use them for statistical and marketing research purposes or to assist our customer service team, and to exchange information with third parties in order to protect against fraud and reduce credit risk. And in the event that our company or part of it is sold, we may have to transfer our databases that include your personal information. Other than as set out in this Privacy Policy, we will not sell or disclose your personal data to a third party without your prior consent unless it is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The Site may contain advertisements or links to other websites. Please note that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, and we are not responsible for any third party to whom we transfer your data in accordance with the Privacy Policy.

Using Facebook’s Social Plugins:

Our website uses social plugins (“PLUGINS”) provided by the social network FACEBOOK.COM and operated by FACEBOOK INC., 1601 S. CALIFORNIA AVENUE, PALO ALTO, CA 94304, USA (“FACEBOOK”). Via the Facebook logo or by the notification: “FACEBOOK SOCIAL PLUGIN. To view a complete list of social plugins and their appearance, please see the link: DEVELOPERS.FACEBOOK.COM/PLUGINS

When you visit a page of our site that contains a social plugin, your browser will create a direct link with Facebook’s servers. Facebook will transfer the content of the plugins directly to your browser, which in turn embeds this information on the site, allowing Facebook to receive information related to your access to the page selected from our site. For this reason, the Internet address of the website you visited (which includes the IP address) is transmitted to a Facebook server located in the USA, where the data is stored. This process occurs even if you do not have a Facebook account or if you are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. And if you interact with a social extension, for example if you click “Like” or enter a comment, the information related to that will be transmitted directly from your browser to Facebook and stored by it, and this information can also be published on Facebook and shown to your friends on Facebook.

If you are a Facebook member and do not want Facebook to link the data related to your visit to our site with your membership data that was previously stored by Facebook, we kindly ask you to log out of Facebook before entering our site, and you can also block Facebook social plugins by using ADD- YOUR BROWSER ONS LIKE FACEBOOK BLOCKER

For more information about the size and purpose of data collection that Facebook does and the way this data is used and processed, to learn more about your rights in this matter and to learn more about options settings to protect your privacy, please visit FACEBOOK’S PRIVACY POLICY.

Unsubscribing from advertising messages

You can unsubscribe from advertising messages at any time, although we would like to keep you in touch with our great offers and our renewed services and therefore we suggest that you keep your subscription to messages active. If you wish to unsubscribe, you can very easily click on the unsubscribe link or “UNSUBSCRIBE” in English in the lower part of the newsletter, or you can send us via our e-mail: INFO@E-FONOON.COM


We use cookies to improve your purchasing experience only when you use and benefit from our services.

What are cookies?

Cookies are small text files that are kept on your computer or phone. This includes settings information for your browsing this site, which facilitates your navigation and does not harm your device. There are two types of cookies: real-time text files, which are deleted the moment the browser is closed. and temporary/permanent cookies which are stored on your computer for a longer period of time and sometimes, permanently, cookies help choose the information that matches your choices or that you would like to see on our website, such as but not limited to (country, language, cart contents, etc.), we do not store sensitive personal information such as your address, password, credit card information etc. in the cookies we use.

What types of cookies do we use?

We use instant text cookies most of the time and as soon as you close your internet browser, these cookies are deleted. These cookies help us to keep the contents of your shopping cart while navigating through the site. For example, we use some files that are stored on your computer or phone after you close your browser. Cookies help our system to recognize you when you return to the site again, showing you your data, your preferred settings and the products you chose when you visit later. Temporary cookies have a life span of one month to two years and are then automatically deleted. This type of file is used to collect and analyze data to come up with strategies to develop the customer experience and develop our website. By applying these strategies, the website becomes easier to use and helps us display suggested products to users that they would like to see in person. Our goal is to provide you with a convenient online shopping experience. Fun, easy and tailored to your taste.

What types of data are collected in cookies?

We believe in the importance of customer privacy, especially when gifting, so we do not store sensitive personal information such as address, password, credit card information, etc. in the cookies we use. Therefore, it is not possible through these cookies to violate the privacy of any user or track him individually. When a cookie is activated, an ID number is generated for it and this number is used as an internal reference only and cannot be used to identify the user or use it to know his registered personal information such as name and IP address. The anonymous information that we receive from cookies is used for analysis and evaluation purposes, for example to find out which pages are most visited, most popular products, etc.

What do we mean by user targeting on our site? collects private information and uses it to provide advertisements and electronic offers that suit each customer’s taste in particular. This information is not used to identify you as a user, but is only used to study site improvement. The information obtained is not saved in personal user data or order data, but this information is used to provide our users with the advertisements they want to see and to inform them about offers and services that specifically suit their individual tastes, and the user is targeted by tracking his clicks to advertisements or the pages he visits ( For example, we display an advertisement for discount gift sets on the user’s page in particular, if the user is interested in viewing the assortment of sets). Our goal is to provide you with a special shopping and gifting experience that suits your taste and purchasing priorities.

Does E-Fonoon use third-party cookies?

Yes, the use of cookies from companies associated with us helps to provide customized advertisements and electronic offers that are suitable for each individual customer. Therefore, some of our partners’ cookies are stored on your device when you visit our website. These cookies are temporary / permanent .i.e. they are deleted from your hard drive automatically at the end of their default life (14 days to 2 years). As stated in Fonoon’s Cookie Policy, no personal information is collected in third party cookies. The stored files are collected at specific times, so that companies can know which products are most in demand, which is completely done on anonymous information and is carried out on randomly selected ID numbers. Therefore, it cannot be linked to any personal information that you have previously entered on the Fonoon website. The sole purpose of using third party cookies is to allow our partners to advertise products that are of personal interest to you.

Targeting the client through our partners:

We use a targeting policy, which allows us to display the advertisements you would like to see on our website. By targeting, we mean that we can advertise the products you have recently viewed on our partners’ websites. This means that our ads that are shown specifically to you, even on other companies’ websites, are only the offers and ads that you want to see. We do this by performing a detailed analysis of the information collected in your cookies on our website so that we can learn about your interests as a user. This information is anonymous, as it does not contain your personal information or any data about you in customer records.

personal consent:

I hereby authorize my user data to be used and stored in cookies. I allow these cookies to remain on my device after I finish using the browser and to use them on my next visit through your site. I also reserve the right to withdraw this permission by not activating cookies from the browser settings menu.

How can I prevent cookies from being stored on my own device?

You can change the settings in your browser and it will ask for permission every time a cookie tries to access your computer. If you want to accept cookies from Art and refuse cookies from our partners, you must change the settings to block cookies from any third party. The Help section on your device usually provides information that helps you change your cookie settings. We recommend only changing the browser settings for your profile on shared computers.

This website uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the Site, Google Analytics relies on cookies, which are text files placed on your device. Google will transmit the information generated by the cookies about your use of this website (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the Website, to prepare reports for Website operators on its activity and to provide other services related to Website activity and Internet use. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please bear in mind that then you will not be able to take advantage of the full functionality of the site. By using this website, you consent to Google processing your data in the manner and for the purposes detailed above.

3. Login data:

Each time you visit an E-Fonoon website, information is sent from your browser to an Art server log file, where it is saved. The information includes: the time and date of visiting the site, the pages you viewed, the IP address, the URL that led you to E-Fonoon site, the information stored and the type of browser used.

When we collect all this information, all IP addresses are deleted or converted to anonymous addresses. Address concealing means changing your IP address so that it can’t be associated with the original user or can only be linked through extensive research.


Anonymous information stored in the server log file is used to improve the shopping experience on E-Fonoon site in order to make browsing our site easier, find errors quickly and direct server capabilities to development as needed. For example, this information allows us to calculate our peak times of traffic and thus make a plan to estimate sufficient server capacity to keep our site running as fast as possible.

I hereby authorize E-Fonoon to analyze and use protocol data to develop and improve the performance of their online shopping site.

4. Security and Payment (SSL):

Payments you make through the Site will be made through our agent. You must only provide us or our agent with accurate and non-misleading information and inform us if changes occur.

We use appropriate security technologies and procedures to prevent any unauthorized or unlawful access, loss or destruction of your information. When we collect data through the site, we store your personal information on a database within a secure electronic server and use firewall systems on our servers. When we collect payment card details electronically, we protect them through the use of encryption, such as the Secured Delivery Layer. SSL makes it difficult for a hacker to decrypt your information since we cannot guarantee 100% protection, and we strongly advise you not to send all credit or debit card details when you communicate with us without encryption electronically, we place physical, electronic and procedural safeguards directly on the process of collecting and disclosing your information Our secure procedures require that we sometimes ask for proof of your identity before we disclose your personal information to you, and it is your responsibility to protect your password and your computer from unauthorized access.

5. Acknowledgment:

When you submit data to us or our agents or use the Site, you consent to our use of your information as described in this Privacy Policy to verify your identity.

6. Your Rights:

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your personal data and this is done free of charge. You have the right to ask us, at any time, to delete your personal data from our servers. Please do so by contacting us via email HELP@E-FONOON.COM